Our experience lies within our ability and talent for mastering technology quickly, efficiently, and effectively. We have an unprecedented approach to software and information technology - applying engineering principles to the software development life cycle.

Sound trivial? Many software houses fail to use these principles and take a "brute-force" approach to development. By applying basic engineering principles, we can establish a defined process for any problem. The result is a cost-effective, top quality solution for our clients.

We have designed, developed, and maintained e-commerce Web sites using Unix and Windows servers and technology - including, but not limited to, designing and developing the databases and back-end systems supporting these services. Moreover, our excellent technology and communication skills combined with our strong educational background, enables us to assist in content development, presentation, and management.

... we know the tools of the trade to solve your problem.

Whether your needs are secure messaging frameworks, Java instant messaging applications, Web "spidering," or simple Visual Basic customer care modules, we have the expertise. However, we are also well experienced with client-server applications utilizing CORBA, COM/DCOM, or TCP/IP sockets. Utilizing our proven object oriented design and programming skills, we know the tools of the trade to solve your problem.

We have had the unique opportunity to design and develop an Internet-based call center solution. This solution is a skills-based routing system for media independent (voice, e-mail, web, chat, etc.) contacts coming into a call center. This solution brings Unified Messaging to the next level of customer care.

... assist our clients in developing customer care solutions that increase customer retention.

Being experienced in designing Computer Telephony Integration (CTI) components and servers and integrating Interactive Voice Response (IVR) systems enables us to assist our clients in developing customer care solutions that increase customer retention. Some of the PBXs and ACDs we have integrated with include BBS Telecomm, Lucent Definity, Nortel Meridian, Philips Sopho, and Tadiran Coral.

In addition to customer care solutions, we're well experienced in internal solutions that are paramount to a productive work environment. Experienced with multi-platform environments whose networks comprise of Unix, Windows, Macintosh, Novell, and VMS, we bring cohesiveness to these networks, so all systems work harmoniously, resulting in increased productivity. Projects have included, creating and maintaining LANs, firewalls, e-mail and Web servers, and Centralized Network Management Systems (CNMS). Helping our clients achieve high productivity levels, by creating, maintaining, or troubleshooting their networks is a common service we provide.

Our experiences are not limited to mainly technology and software development; we have developed strategies for IT infrastructures and software solutions. We have also developed and executed business plans for e-commerce startups, conducted proforma analysis and financial forecasts, researched competition and market conditions, and managed business development of strategic partnerships.

Contact us today for a quick quote.